Splashtop mobile device support. Nov 9, 2017 · Splashtop Inc.


  1. Splashtop mobile device support. delivers the best-in-class cross-screen productivity and collaboration experience, bridging smartphones, tablets, computers, TVs, and clouds. Sep 27, 2024 · Get Splashtop set up in 3 easy steps: On the computers/devices you want to connect from: Install Splashtop Personal app. This is the ideal remote support tool for MSPs because: You’ll only pay for the number of unattended devices you want Oct 14, 2024 · The mobile device access features are not included in the free non-commercial version of SOS, the original version of SOS, or Splashtop Remote Support. For MSPs supporting other companies, we recommend Splashtop Remote Support. This table includes information such as the device name, IP address, version of On-Prem app, logged Splashtop account and time of last login. Attended support for iOS and Android devices - remotely connect to a user's mobile device; Two technicians in one support session - provide more assistance towards clients with more than one technician; Share screen via web link - see what your client sees on their device in real-time; Session recording - capture SOS sessions to use for multi-use Nov 19, 2020 · The Splashtop SOS app supports Kyocera’s rugged mobile devices, which are built with Mil-Spec 810G and IP68 waterproof protection for dependable communication in rough, often remote, working conditions. 1 Install the Splashtop Business app on the computers & mobile devices you want to remote from. com Aug 29, 2024 · With the September '20 update of Splashtop, most modern devices running Android 8 and up can be controlled by enabling the accessibility service. Aug 29, 2024 · Please try again", make sure to choose the correct Region in the Splashtop SOS app on your mobile device. Two user licenses allow up to 2 people to access a pool of 20 computers. Log in to your Splashtop account: Open the app and log in with the same Splashtop account credentials you used for your desktop setup. Others cost 3x, 4x and even 5x or more compared to SOS. Install Splashtop Streamer on the Android device. 1. After verifying your phone number you will receive a text back with the Recovery codes needed to gain access to account and re-setup two-step verification. Download Business Access, Remote Support, SOS, and more remote desktop & remote support solutions. Click Stop the service. Have the end user give you the 9-digit number. Splashtop provides a single unified platform to support IoT devices across multiple operating systems. , Aug. 4. 6. Pre-requisites. Other remote access companies are notorious for long wait times and inaccessible agents. Aug 29, 2024 · This is where a modern remote access and support solution like Splashtop Enterprise can prove invaluable to the business. Oct 18, 2024 · 1: Run the Splashtop Business App. May 30, 2013 · About Splashtop Splashtop Inc. Splashtop Streamer: v1. This cross-platform compatibility ensures that IT administrators can provide remote support to all devices within the organization, regardless of the operating system. This is ideal for IT support and help desk technicians. Dec 26, 2022 · Remote accessing Android device with the following features: Remote view the Android device's screen from Splashtop On-Prem client; Remote control is supported on some selected devices/vendors, refer to this page for more detail; Remote file upload and download from/to the Android devices . Splashtop Business app on different platform may have slightly different layout, but they have available controls in common. Restart the computer. Learn more Official source of remote access software from Splashtop. 2. Seamless attended and unattended remote support and endpoint management. It's available on the Google Play Store. Get started with Splashtop SOS to Remotely Access iOS Screens! Look for software that provides secure remote access, multi-device support, and robust customer service. Instantly remote into your customer’s device with a simple session code. Ability to support Windows, Mac, iOS and Android in the base package with a free mobile add-on included. When the end user opens the Splashtop SOS app, it will show a 9-digit number. You’ll be able to remotely control Windows and Android mobile devices from your PC as well. Just add more user licenses. Jul 15, 2024 · Many organizations have implemented bring-your-own-device (BYOD) strategies during the past 10 years to give employees more flexibility. 1 and above; Android OS 8. With the constant evolution toward more and more mobile devices (smart phones & tablets) in the work place that IT has to support it would be the step to make the program perfect in my opinion if you added the ability to remotely support those mobile devices. To remove the "trust", login to my. 10 Yosemite and up), and Jamf admins can provide unattended remote support to Macs managed in their Jamf account using Splashtop Remote Support endpoint management and monitoring features. 13th, 2020 – Splashtop, the worldwide leader in remote access solutions, has partnered with Sonim (Nasdaq: SONM) to integrate Splashtop’s remote support technology into the company’s SCOUT app. On the Splashtop Streamer or Splashtop SOS app screen, tap the CONFIGURE button in the hint. Look for the "+" SOS icon when you start the app and tap it. Fast Performance: Splashtop remote access allows technicians the ability to access remote devices as if they’re located in person, without any lag or We know how important it is to support your issue as soon as possible. At this time you can remotely view iOS and Android devices from Windows and Mac computers. Sep 20, 2024 · To connect your mobile device to a remote desktop, you need a reliable remote desktop app like Splashtop, an internet connection, and the Splashtop Streamer installed on the remote computer. We plan to add mobile device viewing from mobile devices in the future. You can use Splashtop SOS to extend your service offering with these quick support features: Oct 22, 2024 · Remotely access and view Chromebook devices to provide support. Share your Splashtop AR with your technician. . Security features include two-factor authentication, single-sign on integration, endpoint MFA, blank screen, idle session timeout, remote connection notification, full session audit logging, and more. Run the installer file and follow the steps to install the Splashtop Personal application. Connect to your computers from any device with Splashtop SOS. Tap on your device's Settings app then go to General-> Time and Date and make sure that your "Set Automatically" option is turned on. No more worrying about taking your computers with you, or making sure your personal devices have the right operating system - Splashtop supports any Windows, Mac, iOS, Android, and Chromebook device. This is a popular use case for technicians repairing machinery when they need assistance from a remote expert and there are many other users for it. Attended support is access to a remote computer or mobile device while the user is present, after they run the access app and give you a 9-digit access code. With the Premium plan of Splashtop Remote Support, you can install Splashtop Streamer on Android devices and remotely access them at anytime. Splashtop solutions are built to give IT full control over securing remote access for today's distributed workforce. This capability is particularly useful for IT support teams that need to assist users on the go or troubleshoot issues on mobile devices. Click Ok. Data and session privacy: Splashtop does not process, store, or have access to any of our users' computers or applications and data accessed during a remote session. May 22, 2017 · Why Splashtop? • Simple on-demand support across your desktop and/or mobile devices • Bank-grade security to keep you secure • Live support when you need it • Control who connects to your devices at all times Experience Splashtop Today 1. We offer a variety of different plans depending on you and your team's unique needs. Device authentication is disabled if you've enabled Two-step Verification (which provides even greater security). Compare different pricing options for Splashtop remote access solutions. Download the SOS app on the devices/computers you would like your tech to connect to 2. Employees need their devices to work, and IT needs to be able to quickly respond to support requests regardless of device type. Set the Startup type pop-up menu to Automatic. ) Setup. ) This means, even if someone has guessed or stolen your Splashtop ID and password, he or she will not be able to log into your Splashtop account and access your computers. Splashtop Remote Support is primarily an unattended support solution, with additional remote monitoring and management features that are essential to MSPs. Free app on the computers & mobile devices you want to remote from. More than 14 million people have Aug 29, 2024 · Please send us a SMS with your Splashtop account email address to +1 (408) 676-3505 from the phone number used when you initially set up Two-step verification. With Splashtop, you can remotely access mobile devices such as smartphones and tablets. older devices do not support Official downloads for Splashtop Personal. Once set up, you can easily access and control your desktop from your phone, ensuring seamless remote work or support. Splashtop solutions are designed to support organizations in meeting their HIPAA, FERPA, PCI, and other industry compliance requirements. Splashtop Personal App and Streamer Download Links Jan 10, 2024 · Right-click on Apple Mobile Device Service and click Properties in the shortcut menu. You can choose to delete a device by clicking on the Bin icon at the end of each row. Get the apps you need to access your desktop from another device for personal use. Starting the session from a mobile device is very similar to starting from a computer. No prior install needed. Open the same Splashtop Business App you already use on your computer or mobile device, click the “+” SOS icon or select “SOS Connect to User’s Device” from the menu. 0 are supported only for accounts that reside in our global (US) database. 2 or up; 2. On the computers/devices you wish to connect to: Install Splashtop Personal streamer. Aug 23, 2024 · 1. Ignore device authentication when MAC address restriction is enabled: Enable to allow device with below MAC addresses to ignore device authentication. Video of Setup Process. Jul 31, 2024 · Splashtop's Streamer, which you install on the devices that you want to remotely access, has clients for Windows (XP and up), Windows Server (2003 and up), macOS (10. Sep 12, 2023 · Yes, you can! With Splashtop’s remote support solutions, you can use your PC to remotely access Windows, Android, and iOS mobile devices. (Text messaging is not supported. Oct 18, 2024 · Why is Splashtop SOS the best choice for quick support? Great price. Aug 24, 2024 · Multi-Device and Cross-Platform Support: Splashtop supports a wide range of devices, including macOS, Windows, iOS, Android, and Linux. Tap to run the Splashtop Business app on your device (in this case an iPad). By choosing Splashtop, you gain a versatile and powerful remote access tool that caters to both personal and professional needs, ensuring seamless connectivity across devices. If it's off tap on the button to the far right of it to turn it on. After the service has stopped, click Start the service. 3. Requires an active Splashtop Remote Support Premium service and Splashtop Android streamer. Aug 29, 2024 · Splashtop Business for Windows supports showing the device's frame or theme when connecting to an Android device, this feature is now available. Download and install the app on your mobile device. Download the Splashtop Remote Desktop App on any computer, tablet, or mobile device you want to use to access your remote computers. If you are supporting computers for other people as an IT or support professional, we recommend Splashtop SOS. With Splashtop, you can provide remote support to Android devices, allowing you to view and control the device screen, troubleshoot problems, and assist users efficiently. Go back to your DUO Mobile app and try using a code again The Sonim support team can now remotely access, support, and control Sonim devices using the Splashtop On-Demand Support (SOS) service integrated into the Sonim SCOUT app. 10 user licenses share access to 100 computers. For more information on connecting into Android devices, see this article. Click here to download. The emails should only trigger once per application/browser per computer. b) Enable camera and microphone access to AR draw and audio. 5 or up; Android device supports GMS (Google Mobile Services) and FCM (Firebase Cloud Messaging) Steps. Useful links. You can also connect from any computer, tablet, or mobile device. Users can also initiate a screen sharing session from their iOS devices making it Aug 23, 2024 · For better security, all devices where you run the Splashtop On-Prem app and log in with your Splashtop Account now need to be authenticated via email or web console. Launch Splashtop Business app and enter the 9-digit number into the SOS screen. You must purchase Splashtop SOS if you want to remote access mobile devices. Best Remote Support Software for MSPs – Splashtop Remote Support. Allow to skip device authentication when MAC address whitelist is enabled: If device authentication is skipped, we strongly recommend enabling two-step verification for security reasons. Unattended support is anytime access where you install a streamer agent on the remote Windows, Mac, and Linux computers, so you can access it at any time, even if the user isn’t present. Jun 7, 2024 · Depending on the Splashtop package, you can establish remote connections to Windows, Mac, Linux, iOS, Android, and Chromebook devices. As Splashtop VP of Product Annie Chen iOS Devices. Sep 9, 2024 · Yes, remote attended access can be used on mobile devices, and Splashtop makes it incredibly easy and efficient. Access up to 5 computers that are not used for business or commercial purposes from the comfort of your couch or bedroom using an iPhone, iPad, or Android device for mobile remote access, or access your remote computer from another computer. c) Tap on the generated 9-digit Session ID, it will be copied into the cache of your mobile device, then share it with your Aug 29, 2024 · Once a remote session being established to an Android device from the Splashtop Business app, the in session toolbar will show those appropriate buttons for Android remote control. San Jose, Calif. At Splashtop, our helpful support team can be easily reached by phone, email, and questions through our support site. We don’t expect you’ll find any issues with Splashtop, but if See full list on support-splashtopbusiness. Open iTunes and connect the device. Others Aug 11, 2024 · Ask end user to install Splashtop SOS app on the Android device. Nov 20, 2023 · This add on enables end users to open the Splashtop app on their mobile device so your technicians can view what they are working on through their phone camera to assist in troubleshooting issues. Aug 26, 2024 · Download the Splashtop Business App: Visit the App Store (iOS) or Google Play (Android) and search for the Splashtop Business App. Splashtop Pricing | Business, SOS, Remote Support Splashtop Personal is free* for personal, non-commercial use on your local home network. Splashtop excels in all these areas, offering a user-friendly interface, top-tier security, and the flexibility to support a wide range of devices, making it a strong contender for any business's remote support needs. With the mobile client, you can seamlessly connect to your applications, manage secrets and passwords, and enjoy a productive mobile workspace experience. splashtop. Jan 26, 2024 · Key Splashtop Remote Support Features: Any Device Platform Support: Splashtop can help provide remote access to a variety of devices and operating systems including iOS, Android, and Windows. (This also applies to the Enterprise plan of Splashtop SOS. Click "Wake up" to wake the device, it will take a while for the device to wake, you can refresh the computer list Aug 29, 2024 · The security code will be generated by an authenticator app on your mobile device. Aug 11, 2023 · As a result, IT departments accustomed to focusing their support on employees’ work-based devices now faced an influx of BYOD (bring your own device) Apple devices that they needed to support and manage on behalf of their work-from-home workforce—alongside Windows computers and Android mobile devices. Prerequisites: Splashtop Streamer or Splashtop SOS version 3. 5. Tech support in remote locations can be challenging, but the SOS app can be utilized virtually anywhere. Aug 23, 2024 · Clicking on All devices from Management tab, you can see the list of enrolled devices. Open the gear button beside the target device in Splashtop Business app's computer list page. Note: If your account is part of the EU stack, please make sure the user chooses EU as the region. Splashtop SOS starts at $259 per technician per year or a little more to add unattended computer support. a) Open the Splashtop AR on your mobile device, then tap "Start". From a single console, IT admins can make system updates, train end-users and troubleshoot issues in real time. However, this has created a challenge for IT teams in supporting employee devices. Features: Service desk channel management, custom branding, ticketing/ITSM integrations, broad platform support, endpoint management and monitoring, and more! Splashtop SOS is the easiest way to provide remote support to devices not managed in your account, including mobile devices. You will now connect to the Android Attended support is access to a remote computer or mobile device while the user is present, after they run the access app and give you a 9-digit access code. 0 and up; Steps: 1. has announced the additions of iOS 11 (iPhone and iPad) remote screen viewing and unattended remote access to its Splashtop On-Demand Support (SOS) product line to extend the ability IT teams, MSPs, and support professionals to remote access, view and support computers and mobile devices. Nov 4, 2024 · How to access & control a remote computer screen from a mobile device using Splashtop SOS. Using Splashtop, you can provide hands-on support to The Splashtop Secure Workspace Mobile Clients for Android and iOS provide a convenient way for users to access both SaaS applications and private applications directly from their mobile devices. Splashtop Streamer: 3. * Android versions older than 5. Oct 14, 2024 · 1. Aug 11, 2024 · Splashtop SOS - Region selection; How to enable attended/unattended permission on new SOS+; What to do if your technician's computer list is empty; Technician Manager - Allow SOS technician to invite/manage technicians; Region selection - Splashtop SOS app for mobile devices; Can I switch users with SOS? Connecting with Admin Rights; Custom SOS Sep 13, 2023 · Why MSPs Should Use Splashtop SOS to Remotely Support Unmanaged Computers & Mobile Devices You’ll get the best value remote support solution The last thing an MSP wants to do is add another significant expense, especially considering that RMM tools are already so expensive. About unattended support; About Jan 21, 2016 · Browse to C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers or C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\Drivers; Click Let me pick from a list of device drivers on my computer; Click Apple Mobile Device USB Driver; Click Next, then Close and exit Device Manager After the authentication, the device is saved as a "trusted device", so you will not need to authenticate again. Splashtop remote desktop services enable people to access and control their favorite apps, files, and data via their mobile devices. Oct 13, 2024 · The Unattended Android Streamer is available with the Splashtop Remote Support Premium Plan and Splashtop Enterprise. Provide advanced support to your employees and customers on their computers and mobile devices. Aug 29, 2024 · Splashtop (unattended access): PLEASE NOTE: Due to Apple's high security restrictions, you will not be able to remotely control your IOS devices with unattended Splashtop access. Nov 9, 2017 · Splashtop Inc. Launch Splashtop AR on your mobile device. They can remote control computers and mobile devices outside their local network with Splashtop SOS. com, click on Devices and click the "X" on devices to remove from the list. Aug 29, 2024 · Allow to skip mobile devices: MAC address cannot be retrieved from mobile devices due to privacy policy. Remote control of Samsung device; Remote Control of Zebra device; Zero touch deployment of Streamer on Android devices for unattended access; Remote wake Android device for unattended access; Push and configure Splashtop Streamer with ManageEngine and Android for Work; Push and configure Splashtop Streamer with AirWatch Workspace ONE UEM Oct 30, 2024 · Ingore MAC address restrictions for mobile devices: Disable to block all mobile devices because MAC address is forbidden to obtain from mobile device. mgvlar evcogq zqcyw ihhk faqgf tdqhc moiob wbltrb myzme imfgz